Privacy policy
Introduction
totaleadership.com is committed to protecting your privacy and security. This policy explains how and why we use your personal data, to ensure you remain informed and in control of your information. This policy reflects the new General Data Protection Regulations which came into effect on the 25th May 2018 which govern how we use data.
Your personal data (i.e. any information which identifies you, or which can be identified as relating to you personally) will only be collected and used with your consent by www.totaleadership.com .
Personal data you provide
We only collect data that you provide to us. This includes information you give when making an enquiry through the website, using our services, at business development events or communicating with us. For example, contact details (name, the company you work for, your job title & role, email, address, telephone etc.) when you make contact with us.
Information created by your involvement with totaleadership.com
Your activities and involvement with totaleadersship.com may result in personal data being created. This could include details of work undertaken with us, client or consultant business profiles, and areas of interest.
Information from third parties
We may collect information from social media where you have given us permission to do so, or if you post on one of our social media pages.
Sensitive personal data
We do not normally collect or store sensitive personal data (such as information relating to health, beliefs or political affiliation). However, there are some situations where this will occur (e.g. if you have an accident on one of our projects). If this does occur, we’ll take extra care to ensure your privacy rights are protected.
Accidents or incidents
If an accident or incident occurs on our property, at one of our projects or involving one of our staff (including associates) then we’ll keep a record of this (which may include personal data and sensitive personal data).
How information is used
We only ever use your personal data with your consent, or where it is necessary in order to:
enter into, or perform, a contract with you;
comply with a legal duty;
protect your vital interests;
for our own (or a third party’s) lawful interests, provided your
rights don’t override the these.
In any event, we’ll only use your information for the purpose/s it was collected for (or else for closely related purposes):
Marketing - We use personal data to communicate with people, to raise the profile of Total Leadership. This includes keeping you up to date with our news and updates. For further information on this please see the Marketing section.
Administration - We use personal data for administrative purposes required to run our business and deliver excellent service effectively.
Disclosing and sharing data - We will never sell your personal data. We may share personal data with clients, associates or suppliers who provide us with services. However, these activities will be carried out under a contract which imposes strict requirements on our supplier to keep your information confidential and secure.
Occasionally, where we partner with other organisations, we may also share information with them (for example, if you register to attend an event being jointly organised by us and another consultancy). We’ll only share information when necessary.
Marketing
Marketing includes news and information about totaleadership.com that raises awareness of our business, communicates our brand and informs people of who we are and what we do. We do this through our website, e-newsletter and social media. When you receive a communication from us, we may collect information about you, respond to or interact with that communication.
You can decide not to receive communications from us at any time by unsubscribing from our newsletter, or by updating your contact preferences to receive only certain communications from us. You can also email us at contact@totaleadership.com. We will never sell your personal data and will only ever share it with organisations we work with where necessary, ensuring its privacy and security are guaranteed.
E-newsletter
We use a third-party provider, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry-standard technologies to help us monitor and improve our e-newsletter.
Visitors to our website
When someone visits www.totaleadership.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Website contact form
We use a contact form which collects personal information required to respond effectively to a user’s enquiry. The details collected are stored within our secure Squarespace form and deleted once no longer needed.
Links to Other Sites
Our website contains hyperlinks to other websites. We are not responsible for the content or functionality of any of those external websites (but please let us know if a link is not working via our ‘Contact us’ page).
If an external website requests personal information from you (e.g. in connection with an order for goods or services), the information you provide will not be covered by Total Leadership’s Privacy Policy. We suggest you read the privacy policy of any website before providing any personal information.
Use of cookies
You can read more about how we use website cookies further below.
Research and Profiling
This section explains how and why we use personal data to build profiles which enable us to understand our supporters, improve our relationship with them, and provide a better supporter experience.
Analysis and grouping
We analyse our contacts to determine common characteristics and preferences. We do this by assessing types of information including previous enquiries and projects we’ve undertaken with you.
By grouping people together on the basis of common characteristics, we can ensure that the group is provided with communications and information which is most important to them.
This helps prevent your inbox from filling up, and also means we aren’t wasting resources on contacting people with information which isn’t relevant to them.
Protecting Data
We employ a variety of physical and technical measures to keep your data safe and to prevent unauthorised access to, use or disclosure of your personal information.
Electronic data is stored on secure computer systems and we control who has access to information (using both physical and electronic means). Our staff receive data protection awareness training and we have a set of detailed data protection procedures which personnel are required to follow when handling personal data.
Storage
Total Leadership’s operations are based in the UK and we store our data in accordance with UK regulations. Some organisations which provide services to us may transfer personal data outside of the UK, but we’ll only allow them to do so if your data is adequately protected.
We will only use and store information for so long as it is required for the purposes it was collected for. How long information will be stored for depends on the information in question and what it is being used for. For example, if you ask us not to send you marketing emails, we will stop storing your emails for marketing purposes (though we’ll keep a record of your preference not to be emailed). We continually review what information we hold and delete what is no longer required.
Keeping You in Control
We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:
the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of the personal information we hold (this is known as subject access request);
the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason);
the right to have inaccurate data rectified;
the right to object to your data being used for marketing or
profiling; and
where technically feasible, you have the right to personal data
you have provided to us which we process automatically on the basis of your consent or the performance of a contract. This information will be provided in a common electronic format.
Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so.
Complaints
You can complain to Total Leadership directly by contacting us on contact@totaleadership.com
If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioner’s Office which regulates and enforces data protection law in the UK. Details of how to do this can be found at www.ico.org.uk
Changes to This Privacy Policy
We’ll amend this Privacy Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use personal data. The current version of our Privacy Policy will always be posted on our website.
Questions?
Any questions you have in relation to this policy or how we use your personal data should be sent to contact@totaleadership.com
This Privacy Policy was last updated on 01.03.2021
Cookie Policy
What’s a cookie?
A "cookie" is a piece of information that is stored on your computer's hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes. Cookies are used by nearly all websites and do not harm your system.
If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
How do we use cookies?
We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards to how you are using our website. This helps us to develop and improve our website as well as products and/or services in response to what you might need or want.
Cookies are either:
- Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
- Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. [We use persistent cookies for Google Analytics.]
Cookies can also be categorised as follows:
- Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and/or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
- Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
- Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.